The present provisions regulate the Thermopain web service belonging to the legal entity "Ecom7 Limited" for the sale of products through its web pages, with address at Unit 806, 8th Floor - Arion Commercial Center, 2-12 Queen's Road West, Sheung Wan, HONG KONG and Company Number 71402609.
These Conditions are the only conditions applicable to the purchase of products through this electronic store and replace any other, unless there is express prior written consent of the Seller.
You declare that, by placing your order, you have read and accept these Conditions without reservation.
These General Conditions can be modified or completed by Special Conditions for the acquisition of any product. In case of contradiction, the provisions in the Special Conditions shall prevail.
Through our Portal you will be able to acquire products commercialized directly by Ecom7. We act as the direct seller and all acquisitions are subject to these contractual conditions.
We only sell products in usual quantities for normal consumption and will not process products in excessive quantities.
By placing an order, you agree that:
The delivery period is a maximum of 30 calendar days from the conclusion of the contract.
You will receive tracking information by email within 48-72 hours after order processing. It may take 3-7 hours for the tracking to activate.
You have 1 hour from the time of purchase to cancel or modify the delivery address through links in your confirmation email or the “FAQs” section of the Portal.
Customs fees may apply randomly, which are the buyer’s responsibility. If incurred, Ecom7 can assist after proof of payment is submitted via the “Customs Tax” form.
Payments must be made through the website. Ensure your card is internet-enabled and that all fields, including phone number and CVC code, are filled correctly.
Ecom7 is not the manufacturer. Always read manuals and labels as product information may differ from what’s listed on our site.
We reserve the right to remove any product or content without liability.
We strive to ensure third-party products respect intellectual property rights. If infringement is suspected, contact us immediately.
Products are available in all countries where the website is accessible.
Prices are fixed and include tax. Shipping charges vary based on transaction details. You agree to receive invoices in electronic PDF format.
All communications between you and Ecom7 may be electronic. This satisfies legal requirements for written communication.
We may revise these conditions at any time. You are subject to the terms in effect at the time of your order.
Complaints may be submitted to Room 1501, Prosperity Tower, 39 Queen’s Road, Central, Hong Kong.
These Terms are governed by the laws of the Hong Kong SAR. By using our services, you agree to the exclusive jurisdiction of the Hong Kong courts.